Sunwing cancelling Sudbury, North Bay service again
CTV News confirmed Thursday afternoon Sunwing is cancelling all flights out of Sudbury and North Bay starting Feb. 1.
The vacation company will discontinue flights from Sudbury to the Dominican Republic and from North Bay to Cuba as part of the change.
"Due to extenuating circumstances, we regret to inform our customers in Sudbury and North Bay that we are cancelling our winter program from both airports, effective Feb. 1. This impacts weekly flights from Sudbury to Punta Cana starting on Feb. 1 and from North Bay to Varadero starting on Feb. 2," Sunwing told CTV News in an email.
"We sincerely apologize to our valued customers and airport partners in Sudbury and North Bay for the inconvenience and disruption. The difficult decision to cancel winter flights beginning in February was deemed necessary due to operational and business constraints that would prevent us from delivering the standards of service our customers expect when travelling with Sunwing."
This comes just a month after Sunwing resumed service in the two northern Ontario cities last month.
Affected customers can transfer vacation packages to same-day departures out of Toronto and will receive a $100 CAD credit for future travel, the company said.
"Alternatively, customers can choose to cancel their vacations for a full refund to their original form of payment, if preferred. Customers can contact their local travel agent or the Sunwing Sales Centre at 1-877-786-9464 to change their departure gateway or initiate their cancellation," Sunwing said.
Chris Mayne, manager of Mayne Travel, told CTV's Eric Taschner that about 60 of their customers are affected and they'e eligible for refunds. He said the news came as a surprise.
"On Tuesday we noticed that no one was able to book from North Bay to Veradaro in the month of February and March," Mayne said.
"We received the email from them yesterday afternoon."
Donna Backer, of the North Bay and District Chamber of Commerce, said the decision is disappointing.
"We don't know why the decisions were made to do that and it would be great if northern Ontario wouldn't have to be cut from the service," Backer said.
"Obviously until we hear more details on the reasons why, we're still very disappointed that this decision was made by Sunwing."
Giovanna Verrilli, Sudbury Airport CEO, said they are “incredibly disappointed” by the news.
“More importantly we are more concerned about our passengers and their experience,” Verrilli said.
“We trust that Sunwing will take care of each and every one of those passengers affected.”
“We’ve worked very hard over the last few months to rebuild passenger confidence or to work towards rebuilding passenger confidence in aviation and in particular, out of Sudbury airport and this takes us several steps back,” Verrilli added.
The company said it will work to re-establish flights from Sudbury and North Bay next winter.
And last month, Sunwing apologized to passengers who were left stranded for days during the holidays after a winter storm. As a result of the chaos, a group of about 750 customers is considering a class-action lawsuit against the travel provider.
If you are affected by these cancellations, contact us, we want to hear from you.
CTVNews.ca Top Stories
Biden is coming to Canada: Here's what we know about his visit
U.S. President Joe Biden is coming to Canada Thursday evening, kicking off his short but long-awaited official visit to Canada. Here's what CTV News has confirmed about what will be on the agenda, and what key players are saying about the upcoming visit.
What are the predictions for Canada's real estate market this spring?
The Canadian real estate market has been sluggish since last year, when prospective buyers started putting off plans to purchase homes as the Bank of Canada aggressively hiked interest rates eight consecutive times. But realtors see many edging toward a purchase once more.
Canada broke a population growth record in 2022: StatCan
Canada's population grew by more than one million over the course of one calendar year, breaking previous records, a new Statistics Canada report says.
5 planets will align in an arc across the night sky next week
Sky-gazers will be treated to a parade of planets near the end of month when Jupiter, Mercury, Venus, Uranus and Mars will appear together in the night sky.
Federal government allowing Ukrainians overseas to apply for free emergency visa until mid-July
The federal government will give Ukrainians until mid-July to apply for a free temporary visa to Canada under an emergency program brought in place last year following Russia's invasion of Ukraine.
Prince William visits troops in Poland on surprise trip
Prince William made an unannounced trip to Poland on Wednesday to thank British and Polish troops involved in providing support to Ukraine, before meeting refugees who have fled the conflict with Russia to hear of their experiences.
AP sources: Manhattan DA postpones Trump grand jury session
Manhattan prosecutors postponed a scheduled grand jury session Wednesday in the investigation into Donald Trump over hush money payments during his 2016 presidential campaign, at least temporarily slowing a decision on whether to charge the ex-president.
What made Beethoven sick? DNA from his hair offers clues
Nearly 200 years after Ludwig van Beethoven's death, researchers pulled DNA from strands of his hair, searching for clues about the health problems and hearing loss that plagued him.
Canada needs 300,000 new rental units to avoid gap quadrupling by 2026: report
Canada's rental housing shortage will quadruple to 120,000 units by 2026 without a significant boost in stock, Royal Bank of Canada said in a report Wednesday.
Woman blows 4x legal alcohol limit after crashing into car in school parking lot
A Tottenham woman faces impaired driving charges for allegedly blowing four times over the legal limit after crashing into a vehicle in a school parking lot.
Collingwood firefighters rescue 5 people after boat capsized on Georgian Bay
Five people had to be rescued Wednesday morning when a boat capsized on Georgina Bay near Nottawasaga Island.
Carelessly discarded smoking materials blamed for house fire; child calls fire department
A quick-thinking eight-year-old alerted emergency crews when a fire broke out in the child's home in Midland over the weekend.
Mystery surrounds Markham, Ont. woman who 'disappeared without a trace'
A Markham, Ont. woman who has been missing for nearly three weeks 'disappeared without a trace,' police say.
Michael Ford asked to rescind 'disturbing, offensive, and racist' comment about Toronto youth
Ontario Minister for Citizenship and Multiculturalism and MPP Michael Ford was called upon Wednesday to rescind a comment made about Toronto youth that some have called “disturbing, offensive, and racist.”
Snowmobiling in Ontario becoming riskier due to climate change: OPP
Police in Ontario are warning that climate change is shortening the snowmobiling season and making a growing number of trails dangerous for riders across the province.
Sutcliffe not ruling out public funding for new Senators arena
As the sale of the Ottawa Senators heats up, the city's mayor isn't ruling out public funding for a new downtown arena for the team.
Here are the road closures to expect when U.S. President Biden visits Ottawa
The city of Ottawa has released its list of road closures for the presidential motorcade and visit, starting Thursday when Biden arrives and ending Friday night after his departure.
Ottawa Hospital says for-profit surgeries not impacting other procedures
The Ottawa Hospital says it's working with a group of surgeons providing for-profit orthopedic surgeries at the Riverside Campus on Saturdays to ensure there is "no impact on staffing" and cancer procedures at the hospital.
BREAKING | Ont.’s police watchdog investigating incident just outside Fergus
Ontario’s police watchdog is investigating an incident near Belwood Lake, a few kilometres northeast of Fergus, Ont.
Close call caught on video after driver runs stop sign in Guelph
Guelph police are looking for a driver who was captured on dash cam footage speeding through an intersection without braking at a stop sign.
Tenant recounts harrowing escape from Aylmer fire
Despite losing nearly everything he owns in a downtown Aylmer fire, Justin Temple says he is fortunate to be alive. Standing in front of the blocked-off remains of the century building he called home until Monday night, he recalled his frantic escape.
More photos released of person wanted in relation to random stabbing
London police have released more photos of a man wanted in connection to a random stabbing. The suspect is described as a dark-skinned man, waring a black hat, dark sweater or coat, tight dark-coloured jeans, black boots and a white medical mask.
No more squinting: Bright signs on Wonderland Rd. turned down
Drivers in west London won’t have to squint at night or early in the dark hours of the morning when traveling along a section of Wonderland Road north.
Car strikes home in LaSalle, driver in serious condition
A LaSalle man is in serious condition and facing an impaired driving charge after a car collided with an attached garage of a home, according to police.
Windsor Regional Hospital offering new specialized surgery for vascular patients
Windsor-Essex residents now have more specialized services for vascular patients available at Windsor Regional Hospital.
OPP warn of rise in 'grandparent scams' and how to protect yourself
On Wednesday morning, members of the Ontario Provincial Police West Region held a news conference to educate the public on the rise of 'grandparent scams' and how to prevent more people from falling victim to scams.
5 remain missing as rescuers continue search through wreckage of Old Montreal fire
The search for victims continues in Old Montreal Wednesday, nearly a week after a major fire left at least two dead and five missing. Rescuers are slowly but surely combing through the historic building, which contained multiple illegal Airbnb units at the time of the fire.
'Bricks versus bodies': Father agonizes over pace of recovery efforts in old Montreal fire
As the search for victims of a five-alarm fire in Old Montreal stretched into its fifth day on Tuesday, friends and family members are getting frustrated with the pace of the investigation and lack of answers.
WEATHER WARNING | Freezing rain warning in effect for Montreal
It may officially be spring, but wintery weather is hanging on. A Colorado low moving into Quebec is expected to bring light freezing rain this evening, after the evening rush hour
Transportation Safety Board report on sinking cites lax federal rules on stability
A Transportation Safety Board of Canada report has linked the fatal sinking of a Nova Scotia scallop dragger in 2020 to years of federal inaction on the imposition of stricter stability standards for fishing vessels.
Class to resume Wednesday at Halifax-area high school two days after stabbings
Students at a Halifax-area school where two staff members were stabbed Monday are set to return to class Wednesday afternoon.
Weather statements issued in the Maritimes ahead of snow Thursday
Environment Canada has issued special weather statements in the Maritimes ahead of a spring mix of snow and rain arriving Thursday.
Manitoba's minimum wage is increasing
The minimum wage in Manitoba is increasing to $15.30 this October.
Major risk of flooding on Red River this spring, predicts Manitoba government
There is a major risk of flooding on the Red River this spring, according to Manitoba’s Hydrologic Forecast Centre
Winnipeg still waiting for opening date for Zellers
Fans of Zellers looking to shop locally at the revamped store in Winnipeg will have to keep waiting.
Why were there fireworks in Calgary last night?
Plenty of Calgarians were surprised to hear the sound of fireworks ringing through the city on Tuesday night.
Zellers food truck rolls into Calgary on Thursday as store reopens
The Calgary Zellers location opens to the public on Thursday and those visiting the nostalgic retailer will also be able to grab a bite from the Zellers Diner on Wheels.
'Drastic difference': Downtown Calgary CTrain platforms now have brighter lights
Calgary Transit has improved lighting at its downtown LRT platforms in an effort to make it safer for riders to use CTrains.
Memorial donuts being sold in support of slain Edmonton police officers
A Crossfield, Alta., bakery is creating something special in memory of Constables Brett Ryan and Travis Jordan, who were shot to death last week.
Police say body of woman found on path by Prospect Point Park storm pond
An investigation is underway following the discovery of a woman's body along a park pathway in Fort McMurray, Alta.
Oilers sign Swedish centre Carl Berglund to entry-level contract
The Edmonton Oilers have signed forward Carl Berglund to a two-year entry level contract.
1 person sent to hospital after 2-vehicle crash in Langley
A two-vehicle crash in Langley late Tuesday sent at least one person to hospital.
Lifetime teaching ban for B.C. man convicted for 'inappropriate' contact with student
A middle school teacher from British Columbia has been banned from his profession for life after pleading guilty to assault for an incident involving a student.
Homicide team deployed to West Vancouver after man stabbed in apartment parkade
An altercation in a West Vancouver parking garage escalated to a deadly stabbing late Tuesday afternoon.