Northern Ontario mom calls for change at pharmacies after prescription error
On Feb. 12, Natalie Desroches sent her husband to Shoppers Drug Mart at Highway 655 in Timmins to pick up their son's ADHD medication.
He was about to give a pill to the nine-year-old boy when he noticed that something wasn't right.
“My son’s label was on the bag (but) the bottle itself in question was for another person," said Desroches, a resident of South Porcupine.
"Prescription was 30 milligrams of codeine and had we not paid attention or just put it in the cupboard like we always do and told him 'go take your pill,' what could have happened then?" said Desroches.
She called the drugstore to report the error and she said the pharmacist assured her that her son's prescription was double-checked.
Desroches said the pharmacist then delivered the medication to the house and picked up the codeine that was prescribed to someone else.
“And then she apologized -- but it wasn’t an apology that was sincere," said Desroches.
"I think they need to re-evaluate how they fill prescriptions.”
CTV News requested an interview with the local Shoppers Drug Mart pharmacy, but the manager referred us to Loblaw public relations.
In an email, Dave Bauer, Loblaw spokesman wrote:
"Patient well-being is the reason pharmacists come to work every day. They care, and they always strive to deliver a trusted, compassionate, and high-quality experience. This is a rare circumstance. We deeply regret errors like this and we are urgently investigating. We encourage patients to open their prescription bag when they receive it at the store, and to always follow up with their pharmacist if they have questions or concerns."
CTV News also asked about a similar incident at Shoppers Drug Mart pharmacy on Elm Street in Sudbury when a woman requested her arthritis pills.
“It turned out it was medication for heart issues or heart attacks,” said Megan-Rose Brunet of Sudbury.
“So then I called them to let them know I had received the wrong medication and they told me to dispose of it and they told me they would refill my prescription with proper medication." The Loblaw spokesperson did not have an answer for that situation, nor could he tell us how many times prescription mistakes occur.
o Download our app to get local alerts on your device
o Get the latest local updates right to your inbox
Desroches said she is grateful no harm came to her son and now always checks to ensure she has the correct medication.
She also said she plans to change pharmacies.
CTVNews.ca Top Stories
Cisco reveals security breach, warns of state-sponsored spy campaign
State-sponsored actors targeted security devices used by governments around the world, according to technology firm Cisco Systems, which said the network devices are coveted intrusion points by spies.
An emergency slide falls off a Delta Air Lines plane, forcing pilots to return to JFK in New York
An emergency slide fell off a Delta Air Lines jetliner shortly after takeoff Friday from New York, and pilots who felt a vibration in the plane circled back to land safely at JFK Airport.
Last letters of pioneering climber who died on Everest reveal dark side of mountaineering
George Mallory is renowned for being one of the first British mountaineers to attempt to scale the dizzying heights of Mount Everest during the 1920s. Nearly a century later, newly digitized letters shed light on Mallory’s hopes and fears about ascending Everest.
Decoy bear used to catch man who illegally killed a grizzly, B.C. conservation officers say
A man has been handed a lengthy hunting ban and fined thousands of dollars for illegally killing a grizzly bear, B.C. conservation officers say.
opinion RFK Jr.'s presidential candidacy and its potential threat to Biden and Trump
Although it's still unclear how much damage Robert F. Kennedy Jr.'s candidacy can do to either Joe Biden or Donald Trump this election, Washington political columnist Eric Ham says what is clear is both sides recognize the potential threat.
Haida elder suing Catholic Church and priest, hopes for 'healing and reconciliation'
The lawyer for a residential school survivor leading a proposed class-action defamation lawsuit against the Catholic Church over residential schools says the court action is a last resort.
First court appearance for boy and girl charged in death of Halifax 16-year-old
A girl and a boy, both 14 years old, made their first appearance today in a Halifax courtroom, where they each face a second-degree murder charge in the stabbing death of a 16-year-old high school student.
Opinion I just don't get Taylor Swift
It's one thing to say you like Taylor Swift and her music, but don't blame CNN's AJ Willingham's when she says she just 'doesn't get' the global phenomenon.
It's 30 years since apartheid ended. South Africa's celebrations are set against growing discontent
South Africa marked 30 years since the end of apartheid and the birth of its democracy with a ceremony in the capital Saturday that included a 21-gun salute and the waving of the nation's multicolored flag.